Terms & Conditions
These terms are subject to change at anytime so please make sure you check this page for updates.
Terms of Sale
When making a purchase from wafertoppers.com you are agreeing to these terms. You will be asked to tick a confirmation box at the checkout confirming that you agree to these terms before you can place your order with us.
When payment is made through PayPal we will only dispatch to that registered PayPal address. We can not under any circumstances change this afterwards. Please ensure that your registered PayPal address is up to date before making payment. If payment for an order that you have placed with us has not been received within 3 working days your order will be automatically cancelled and you will have to re-order. Your order will not ship until payment has been received in full.
Large orders can take longer to produce than normal small orders so we will need to agree on a lead time and price before production will begin. Payment is due at the time of ordering via one of the accepted payment methods. Please note that during busy periods we may not be able to accept bulk orders. Due to the nature of our products we cannot guarantee a supply of any one product. Production issues and other factors out of our control can cause temporary availability issues. We accept no liability for loss of business or any other adverse effects caused due to our products being unavailable or withdrawn from sale.
If you order has been shipped using a tracked service you can find the tracking code of the courier in your order history.
Colours of our products may vary slightly to the images portrayed on our website.
None of our wafer decorations have any flavourings, they are all made from plain wafer paper and wafer card.
Our images are of sample packs only. All of our products are freshly made to order not taken from stock items.
Some of our products are only printed on one side (single side printed). This will be in the description so please read carefully before making your purchase.
We reserve the right to refuse an order and give a full refund without notice.
If a product is out of stock we will never substitute it with another, simular product.
If you have not paid the correct amount to cover your chosen postage, your order will be cancelled and refunded in full.
Please note that there is a fee of 3% for direct bank transfer payments which will be added at checkout.
We reserve the right to upgrade postage to a tracked, signed for service at any time, without notice. We also reserve the right to cancel or refuse an order that does not comply with our terms, we believe to have been made in error or the payment or postal address is incorrect.
Copyright
All photographs displayed on this website are copyrighted to wafertoppers.com. Each one of our photographs has a copyright watermark displaying one of the following statements, “© www.wafertoppers.co.uk” or “© Wafertoppers” or “© wafertoppers.co.uk” or “Copyright Wafertoppers” or "@ Wafertoppers.com".
None of our images may be copied, printed or otherwise disseminated without first obtaining express written permission from wafertoppers.com and any other websites related to us in the future. Contact us for more information. This website does not and will not print any copyrighted material. For more information about copyright please visit http://www.ipo.gov.uk/copy.htm.
Returns
We regret that due to the nature of our products and hygiene requirements, we are unable to except returns or offer exchanges. We are unable to exchange or accept the return of edible goods which have been damaged in transit. If part or all of your order from us is damaged on arrival we will ask that you supply us with a digital photograph of the damaged item(s). This also applies to errors in supply that are 100% in our control.
Cancelling an Order (change of mind)
We regret that due to the nature of our products and hygiene requirements, we are unable to except requests for cancellations.
Custom Toppers
When you place an order for one of our custom made toppers be sure to upload to us the correct information. When purchasing an image topper you will be asked to browse for the image on the product page. If you would like text printing on any of our custom text toppers then please enter the text you require on the product page. Maximum of 10 letters including spaces on our custom image and baby name toppers due to the size of the template. Maximum of 30 including spaces letters on our custom text toppers.
When uploading your image please make sure it is in PNG, JPG or GIF format and no more than 4MB in size. Text will be printed as it is received so please make sure that any text is spelt correctly. Images will be scaled down to fit the template the best that we can. The quality of the photo reflects in the quality of the prints and colours may differ slightly due to hardware. We will print exactly what you have provided us, any mistakes found will not be corrected, that is up to the customer to ensure the correct information is uploaded.
We will always try our best to provide you with what you are requesting but sometimes what you provide just will not fit. It may mean that we have to change the font, style or size to ensure that the finished product is as good as we can make it. When we scale down images we will do our best to keep what we feel to be the most relevant part again to ensure that the finished product is as good as we can make it.
Please do not upload any copyrighted material or any images that you do not have permission to reproduce. If we find that the uploaded image is indeed copyrighted or does not have permission to be reproduced then we will refuse to print your order and may disclose your information to any relevant party. We take NO RESPONSIBILITY for any images that you upload to us and accept that by doing so you have full copyright permissions.
We reserve the right to refuse an order and give a full refund without notice.
All images and text provided by the customer will be deleted once the order is complete. We will not and do not keep any backups. If you require further prints then you must re-upload all of the the information again. We are not responsible for any mistakes made by the customer, for example: a name spelt incorrectly.
We regret that due to the nature of our products and hygiene requirements, we are unable to except returns or offer exchanges. No proof will be provided unless requested.
Make sure that you order your custom toppers well in advance to avoid disappointment. All orders that we receive will be dispatched as soon as they are ready and in the order that we received them. Please only place an order with us if you are happy with these terms. (T&C)
Customer Gallery & Competition
By uploading and sharing your images with us you are giving us full permission to display the image(s) on our website at wafertoppers.com and any other websites related to us in the future. Please only upload images displaying our decorations, any other images will be deleted.
Mixed Pack Colour Option
When our mixed pack colour option is available we try our best to include a mixture of all of the colours available for that particular product. However at times this may not be possible in which case we will go ahead and complete your order with the colours that we have. Please only select this colour option if you are happy with these terms. (T&C)
Wedding Decorations & Made to Order
Our wedding decorations are made to order meaning that we do not keep stocks. Lead times for these orders may vary but we do aim to produce and dispatch within fourteen working days. This time frame however is not guaranteed due to production issues and other factors out of our control. You are welcome to contact us regarding lead times and we will always do our best to get your order dispatched as soon as possible.
Make sure that you order your decorations well in advance to avoid disappointment. Any back orders that we receive will be dispatched as soon as they are ready and in the order that we received them. Please only place an order with us if you are happy with these terms. (T&C)
Wafer Bow Kits
Our bow kits are sold with all the wafer pieces that you need to complete your bow. These kits do NOT include edible glue, water or a paintbrush. We do NOT offer any refunds or replacements for pieces that have been damaged during the construction of the bow. We do include a small scrap piece of wafer paper to allow you to practice with. These scrap pieces are taken from a random selection of surplus wafer paper that may be passed its best before date. When purchasing one of our bow kits you are agreeing to these terms. (T&C)